CloudVO Resource Center


How To Manage Customer Reviews for your Flexible Office Space

September 13, 2022

Customer Reviews Matter Online customer reviews serve as social proof and shape how people perceive your flexible office space brand. CloudVO actively monitors your customer satisfaction performance with our own customer surveys using Trustpilot, but also by collecting and publishing customer ratings collected by Yelp and especially Google. Watch the short video from Amanda Leffew, […]

Top 6 Lead Generation Sources for Flexible Office Space Operators

August 15, 2022

In this article, we share lead generation sources that we found worth our time and effort, as from our own experience with our sister company Pacific Workplaces, providing flexible offices and coworking places in 18 locations throughout California and Nevada.  We will review how some of these lead generation sources have changed over time. In […]

Instagram Collab Feature to Level-Up Your Coworking Social Strategy

July 15, 2022

Collaboration (aka ‘Collab’), is such a buzzword, but perhaps for good reason. Time and again we see great outcomes when people come together to share perspectives and ideas, so why should social media be any different? Enter Instagram Collabs that allows you to invite other creators and businesses to co-author posts and reels.   Instagram Collab […]

Three Ways Coworking Operators Can Optimize Their Google Business Profiles Right Now

June 15, 2022

Creating a Google Business Profile for your coworking space is an extremely important aspect of having an online presence, but now what? Just because your listing is up doesn’t mean you can wash your hands of this task. Much like you would continue to post content on Instagram or Facebook, your Google profile needs constant […]

6 Telltale Signs It’s Time to Update Your Coworking Space Website

May 9, 2022

When looking for coworking space, potential members have an increasing number of options to choose from. So it’s essential that your flexible office website catch—and keep—the attention of people browsing for a workplace, including easy access to meeting rooms, virtual office plans, mail services, event space etc. If potential members encounter a website that is […]

Five Quick & Easy Tips to Crush Coworking Space Tours

March 14, 2022

When giving a tour of your flexible office space, keep in mind that it takes as little as seven seconds to make a good first impression.  In this resource for coworking space operators, we break down the art of touring a potential coworking space member into five important steps. Keep reading to learn the “must-do’s” […]

Best Practices for Lease Negotiations for Coworking Operators

January 14, 2022

Our team at CloudVO authored this white paper drawing on lease negotiations from our sister company, Pacific Workplaces, a multi-location flexible office space provider based in the San Francisco Bay Area. The Best Practices shared in this report are based on the experiences of Pacific Workplaces Principals accumulated during several dozens of lease agreement negotiations […]

Meeting Room White Paper 2021

December 8, 2021

The CloudVO 2021 Meeting Room White Paper is here! We’ve conducted this survey since 2015 and are excited to make this most recent version available to you. This survey analyzes Day Office and Meeting Room pricing, utilization rates, and revenue. It is a high-level summary of considerable data and analyses collected and performed in Q2/Q3 […]

Customer Reviews Matter

Online customer reviews serve as social proof and shape how people perceive your flexible office space brand. CloudVO actively monitors your customer satisfaction performance with our own customer surveys using Trustpilot, but also by collecting and publishing customer ratings collected by Yelp and especially Google.

Watch the short video from Amanda Leffew, our Director of Operations, for ideas on how to collect online reviews and manage your customer ratings.

Proactively Collect Reviews

First and foremost, offer a great experience to your members. At the core, you must be customer service oriented. If you provide poor quality of service, you won’t get good reviews – you can’t fake it. So what makes for good quality of service? It’s not the purpose of this video, but you know it: Listen to your customers, be transparent, provide great amenities, and train your staff to go above and beyond the “scope of duty.” Next, ASK for reviews. You need the whole world to know you provide great QoS. 72% of consumers will leave a review when they’re asked. Have a system of reaching out to members via email or text asking for feedback with direct links to your Google and Yelp pages. If there was a member that you went the extra mile for one day, use an iPad to pull up your review platform and make it easy for them to provide feedback about their experience. Also, don’t forget to have your “Review Us” Yelp and Google stickers somewhere visible in your space as a reminder to guests and members. Check out our recent resource on how reviews can greatly benefit the optimization of your Google Business Profile.

Use a 3rd party consumer review tool like Trustpilot, Yotpo, or Podium. These platforms allow you to automate the review collection process for online purchases. You can set-up automated emails to customers who purchased something from your site and ask for their feedback. Trustpilot users can add rich snippet widgets to their webpages, so you can show-off your reviews on your website. You can also leverage your reviews into social media content, with a built-in image generator feature that easily turns your best reviews into attention-grabbing assets for every social channel.

Now that you’re in the driver’s seat when it comes to collecting reviews, don’t forget to respond to reviews in a timely manner. Type out a public reply to every positive reviewer and thank them for sharing their feedback. Negative reviews should also be responded to quickly. We recommend you address their concerns and always try to “make it right” for the customer. If more conversation is needed, offer to contact the reviewer offline so you can address their issue further. And, if you’re able to make things right, don’t be afraid to ask for a second chance. Invite them to come back to your space and use this as an opportunity to deliver a positive experience and change the conversation. And who knows?…the customer may just modify their review to reflect how their situation was dealt with in a positive way.

We hope these tips can help you create a process that not only increases your overall number of reviews, but encourages positive customer feedback. For more insights like this specifically for flex workspace operators, check out our Resource Center at CloudVO.com.